Last Updated: [03.01.2024]
Thank you for choosing Victech Academy ("we" or "us"). We strive to ensure that all our customers have a rewarding learning experience with us. However, we understand that there may be circumstances under which you may request a refund. This Refund Policy explains our refund process and your rights regarding refunds for our online courses and services.
1. Refund Eligibility
1.1. Course Refunds: You may request a refund for a course purchased on our platform within [number] days from the date of purchase, provided that you have not completed or accessed more than [percentage]% of the course content.
1.2. Services Refunds: For other services offered by Victech Academy, such as membership subscriptions or consulting services, refund eligibility will be determined on a case-by-case basis, taking into account the nature and duration of the service.
2. How to Request a Refund
2.1. To request a refund, please contact us at [email protected] with your refund request, including your name, email address, order number, and reason for the refund.
2.2. All refund requests must be made within the specified refund period and in accordance with the terms of this policy.
3. Refund Process
3.1. Once we receive your refund request, we will review it and determine your eligibility for a refund based on the terms outlined in this policy.
3.2. If your refund request is approved, we will process the refund within [number] business days. The refund will be issued to the original payment method used for the purchase.
3.3. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
4. Non-Refundable Items
4.1. Certain items may not be eligible for refunds, including but not limited to: (a) Courses or services purchased outside the specified refund period. (b) Courses or services that have been accessed or completed beyond the specified threshold. (c) Courses or services obtained through promotional offers or discounts, unless otherwise stated in the offer terms.
5. Dispute Resolution
5.1. If you are not satisfied with the outcome of your refund request, you may contact us to discuss further options for dispute resolution.
6. Changes to This Refund Policy
6.1. We reserve the right to modify or update this Refund Policy at any time, without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
7. Contact Us
7.1. If you have any questions or concerns about this Refund Policy, please contact us at info@victechacademy.com.
By purchasing our courses or services, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.
